Refund policy
RETURN & REFUND POLICY – BLANQ MADE
Effective date: 16 September 2026
At Blanq Made, we want you to be satisfied with your purchase. This Return & Refund Policy explains how withdrawals, returns, damaged products and refunds are handled.
This policy applies to orders placed through www.blanqmade.com. Statutory consumer rights remain unaffected.
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14-DAY RIGHT OF WITHDRAWAL FOR EU CUSTOMERS
If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 days without providing a reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, you must send us a clear statement before the withdrawal period expires. You may contact us at:
Please include your name, order number and the products you wish to return.
After receiving your withdrawal notice, we will provide the correct return address and return instructions. Requesting these instructions does not restrict your statutory right of withdrawal.
The goods must be returned within 14 days after you notify us of your withdrawal.
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RETURNS FOR CUSTOMERS OUTSIDE THE EUROPEAN UNION
Unless a different mandatory right applies in your country, customers outside the European Union may request a return within 14 days after receiving the order.
Please contact support@blanqmade.com before sending the product so that we can provide the correct return address and instructions.
Non-EU returns are subject to the eligibility conditions below and to any mandatory consumer rights applicable in the customer’s country.
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RETURN ELIGIBILITY
Returned products should be unworn, unwashed and in their original condition, with tags and accessories where available.
Customers may inspect a product in the same manner as they would in a physical store. Customers may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Please use suitable protective packaging when returning a product. Original packaging is preferred where available but is not, by itself, a condition for exercising a statutory right of withdrawal.
Proof of purchase or the corresponding order number may be required to identify and process the return.
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HOW TO START A RETURN
To start a return, email:
Please provide:
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Your full name
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Your order number
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The product or products you wish to return
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The reason for the return, if you wish to provide one
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Photographs if the product is damaged, defective or incorrect
We will provide the return instructions and the applicable return address.
Products should not be sent to the company’s registered Dubai address unless we expressly instruct you to use that address.
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RETURN SHIPPING COSTS
For a standard withdrawal or return where the product is not defective, damaged or incorrect, the customer is responsible for the direct return shipping costs.
If you receive a damaged, defective or incorrect product, we will cover the reasonable return shipping costs or provide an appropriate return solution.
We recommend using a tracked shipping service. Customers should retain the shipping receipt and tracking information until the return and refund have been completed.
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DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If a product is damaged, defective, incorrect or does not correspond to your order, contact us promptly at support@blanqmade.com and include your order number and photographs showing the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable law. This may include a replacement, repair, price reduction or refund.
Your statutory rights concerning defective or non-conforming goods remain unaffected.
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EXCEPTIONS
The right of withdrawal or voluntary return may not apply to products that:
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Were made to the customer’s specifications or clearly personalized
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Are sealed products that are not suitable for return for health-protection or hygiene reasons after the seal has been removed
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Are otherwise excluded from return under applicable mandatory law
Any exception will apply only where legally permitted.
Reduced-price and sale products are not excluded from the statutory right of withdrawal solely because they were discounted.
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EXCHANGES
We do not currently process direct exchanges.
If you would like a different size, colour or product, please return the original product in accordance with this policy and place a new order.
This does not affect your statutory rights regarding defective or incorrect products.
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REFUNDS
Once we receive and inspect your return, we will notify you regarding the refund.
Eligible refunds will be made to the original payment method unless otherwise agreed.
For valid EU withdrawals, we will refund the eligible payments received from you, including the cost of standard outbound delivery where required by law. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable unless required by law.
We may withhold the refund until we have received the returned goods or you provide evidence that you sent them back, whichever occurs first.
After the return has been received and approved, we normally process the refund within 10 business days and always within the time limits required by applicable law.
Your bank or payment provider may require additional time to credit the refund to your account.
If more than 15 business days have passed after we confirmed that your refund was processed, please contact:
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CONTACT
Blanq Made is operated by:
HIGH END TRADING GOODS ECOMMERCE - FZCO
IFZA Business Park, Building A1
Dubai Digital Park, Dubai Silicon Oasis
Premises 38705 - 001
Dubai, United Arab Emirates
Email: support@blanqmade.com