Shipping policy
SHIPPING POLICY – BLANQ MADE
General Information
Blanq Made ships orders from Germany to selected destinations within the European Union and internationally.
Orders are processed from Monday to Friday, excluding German public holidays. All available delivery destinations and final shipping costs are displayed at checkout.
Shipping Destinations
We currently ship to Germany, selected European Union countries, and selected international destinations.
Availability may vary by country. If a country cannot be selected at checkout, we currently do not ship to that destination.
Processing Time
Orders are generally processed within 0–1 business day.
Orders placed after 2:00 PM Berlin time may begin processing on the following business day. Processing may take longer during promotions, public holidays, or periods of unusually high order volume.
Once your order has been dispatched, you will receive a shipping confirmation email.
Estimated Delivery Times
The following estimates include processing and transit time:
• Germany: 3–4 business days
• Austria: 2–6 business days
• Netherlands: 2–6 business days
• Other supported EU countries: 5–7 business days
• United Arab Emirates: 7–10 business days
• Other supported international destinations: 10–15 business days, unless a different estimate is displayed at checkout
Delivery times are estimates and may vary depending on the destination, shipping provider, public holidays, customs processing, and circumstances outside our reasonable control.
The delivery estimate shown at checkout applies to your order and destination.
Shipping Costs
• Germany: Free shipping
• Austria: €9.90
• Netherlands: €9.90
• Other supported EU countries: €9.99
• United Arab Emirates: €29.90
• Other supported international destinations: The applicable shipping cost is displayed at checkout before the order is placed
The shipping cost shown at checkout is the final applicable shipping charge for the selected destination and order.
Shipping Provider and Tracking
Orders are generally shipped with DHL or another suitable tracked shipping provider.
Once tracking is available, you will receive a tracking number by email. Please allow up to 48 hours for the tracking information to update after receiving the shipping confirmation.
Customs Duties and Import Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless expressly included during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
Delivery Issues
Please ensure that your delivery address is complete and accurate before placing your order.
If an order is returned because the address supplied by the customer was incorrect or incomplete, the customer may be responsible for reasonable reshipment costs.
If your parcel has not arrived within the estimated delivery period, please contact us at support@blanqmade.com. We will assist you in investigating the shipment with the shipping provider.
Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@blanqmade.com.
Where possible, include photographs of:
• The damaged or incorrect item
• The external and internal packaging
• The shipping label
This information helps us investigate and resolve the issue. Your statutory consumer rights remain unaffected.
Risk of Loss
For consumers, the risk of loss or damage remains with us until you or a person designated by you, other than the shipping provider, receives the goods.
Contact
For questions concerning shipping, delivery, or tracking, please contact:
Blanq Made
Operated by HIGH END TRADING GOODS ECOMMERCE – FZCO
Email: support@blanqmade.com
Website: www.blanqmade.com