Terms of service


Terms & Conditions – Blanqmade

  1. Introduction
    These Terms & Conditions apply to the use of the online store operated by Blanqmade (High End Trading Goods Ecommerce – FZCO, Dubai, United Arab Emirates). By using our website or placing an order, you agree to these Terms.

  2. Company Information
    Blanqmade
    High End Trading Goods Ecommerce – FZCO
    IFZA Property FZCO, Dubai Silicon Oasis
    Dubai, United Arab Emirates
    Email: support@blanqmade.com

  3. Use of the Website
    You may use our website only for lawful purposes. Any misuse, disruption, fraudulent behavior or attempt to interfere with the website is prohibited.

  4. Products and Availability
    We aim to present our products as accurately as possible. Product descriptions, availability, and pricing may change at any time without prior notice.

  5. Orders
    Placing an order is an offer to purchase. A contract only forms after we confirm the order by email.
    We may cancel or refuse orders for reasons including suspected fraud, unavailable products, incorrect pricing, or payment issues.

  6. Prices and Payment
    All prices shown exclude shipping costs, customs duties, and any import fees that may apply.
    By completing a purchase, you confirm that the payment information provided is accurate and that you are authorized to use the payment method.

  7. Shipping and Delivery
    Orders are primarily shipped from Germany. Delivery times are estimates and cannot be guaranteed.
    Once goods are handed over to the carrier, the risk of loss or damage transfers to the customer.
    Additional information can be found in our Shipping Policy.

  8. Right of Withdrawal and Returns
    EU customers are entitled to a 14-day withdrawal period.
    To request a return, you must contact us at support@blanqmade.com.
    A return address will be provided only after your request has been approved.
    Returns sent without prior approval will not be accepted.
    Details can be found in our Return & Refund Policy.

  9. Non-Returnable Items
    Certain items cannot be returned, including hygiene products, personalized items, perishable goods, gift cards, and sale items.
    A full list is available in our Return & Refund Policy.

  10. Intellectual Property
    All content on our website, including text, images, graphics, design and trademarks, is owned by Blanqmade or its licensors.
    Reproduction or use of this content without written permission is prohibited.

  11. Third-Party Services
    Our store is hosted by Shopify. We may link to external websites or services operated by third parties.
    We are not responsible for the content, policies, or actions of any third-party websites.

  12. Limitation of Liability
    To the maximum extent permitted by law, Blanqmade is not liable for indirect or consequential damages, including loss of profits, loss of data, or business interruption.
    Our liability for any order shall not exceed the amount paid for that order.

  13. Indemnification
    You agree to indemnify and hold Blanqmade harmless for claims resulting from your misuse of the website, violation of these Terms, or breach of applicable laws.

  14. Governing Law
    These Terms are governed by the laws of Dubai, United Arab Emirates.
    Any disputes will be resolved in the courts of Dubai.

  15. Changes to These Terms
    We may update these Terms at any time.
    By continuing to use the website, you accept the updated Terms.

  16. Contact
    support@blanqmade.com